Desktop Support Specialist

hace 2 semanas


Málaga, Málaga, España The Workshop A tiempo completo
Job Description

The Workshop is seeking a skilled Desktop Support Specialist to join our Blockchain team. As a key member of our IT team, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities:

  • Provide computer systems troubleshooting and support to our corporate user base of approximately 150 users across multiple offices.
  • Respond to IT-related issues and work with external service providers and vendors to ensure SLAs are met.
  • Provide timely and consistent support, acknowledging and recording all issues and requests.
  • Handle network and desktop setup for new employees and office moves.
  • Assist with the migration to new enterprise tooling applications and services.
  • Work closely with security teams to establish and enforce security standards and policies.
  • Manage hardware inventory and purchasing requests.
  • Manage printers and queues systems.
  • Create documentation for corporate policies and processes.
  • Provide IT and Enterprise tooling training for all company employees.
  • Support backup and restore policy of users' equipment.

Requirements:

  • Experience in providing technical support and assistance to employees.
  • Knowledge of computer systems, networks, and desktop environments.
  • Ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills.


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