Desktop Support Specialist
hace 1 semana
Key Responsibilities
• Provide top-notch computer systems troubleshooting and support to a corporate user base of approximately 600 users across multiple offices.
• Maintain timely and consistent support, acknowledging and recording all issues and requests.
• Handle network and desktop setup for New Employees/Visitors and office moves, ensuring seamless integration and minimal disruption.
• Resolve Telephony/video conferencing services (Desk, soft phones, and mobile) issues for current and new users, guaranteeing efficient communication and collaboration.
• Remotely manage users' equipment (laptops, mobiles, etc.) to ensure machines have the latest security patches and comply with company policies.
• Manage hardware inventory and purchasing requests, optimizing resource allocation and minimizing waste.
• Optimize and automate repetitive tasks, streamlining processes and enhancing productivity.
• Work on project roll-outs and report progress, contributing to the success of the organization.
Requirements
• Minimum 2–3 years of experience in a Desktop support/Technical Support role.
• Strong understanding of networking concepts, including TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching, and Firewalls.
• Exceptional troubleshooting skills on desktops, laptops, mobile devices, printers, scanners, copiers, and audio/visual equipment (Cisco/Webex).
• Proven experience administering Microsoft Windows 10/11, Microsoft Office 2016-2021/O365, MacOS, and Linux.
• Strong skills managing Active Directory (Users, contacts, permissions, groups...).
• Experience with management systems SCCM/MDT and MDM (Airwatch, Intune, Jamf).
• Security Services - Cisco Endpoint/Trend Micro/EPO/WSUS/Secunia/VPN.
• Familiarity with Dell/Lenovo/HP/Apple hardware.
• Ability to work in a fast-paced environment, with a strong sense of responsibility and initiative.
• Excellent verbal and written communication skills, with high interpersonal skills and customer orientation.
• Willingness to work on a rota basis and perform some physical lifting.
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