Desktop Support Specialist

hace 3 semanas

Málaga, Málaga, España The Workshop A tiempo completo

Job Description:

The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move fearlessly forward together. Cooperative innovation is at the center of everything we do – from our games, new products, and technologies to how we collaborate and share inspiration with one another.

Our blockchain team is dedicated to the conception, design, and implementation of a best-in-class software platform providing our users with the ability to work seamlessly within this new and highly technical space. We are currently seeking new colleagues across a variety of roles who are passionate about bringing this world-changing technology into mainstream use via the development of high-quality tools and services aimed at the wider commercial market.

Your Mission:
As a Desktop Support Specialist, you will be responsible for providing IT service delivery that meets our agreed internal company SLAs. You will assist with the planning and migration to a suite of new enterprise tooling applications and services, which will be using a combination of both on-premise and cloud-based solutions.

Key Responsibilities:
• Provide computer systems troubleshooting and support to corporate user base of approx. 150 users across multiple offices: Mac and Linux.
• Respond to any IT-related issues that may arise and work with external service providers and vendors where required, ensuring that SLAs are being met.
• Provide timely and consistent support, acknowledging and recording all issues and requests.
• Handle network and desktop setup for new Employees/Visitors and office moves.
• Assist with the migration to a suite of new enterprise tooling applications and services, which will be using a combination of both on-premise and cloud-based solutions.
• Assist with the implementation of the short-term and long-term company IT and Enterprise tooling strategy and roadmap, aligned with the company's goals and priorities.
• Work closely with security teams to establish and enforce security standards, policies, and procedures, and ensure compliance with relevant regulations and industry best practices.
• Remote management of users' equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies.
• Handle telephony/video conferencing services (Desk, soft phones, and mobile) issues for current and new users.
• Manage hardware inventory and purchasing requests.
• Manage printers queues systems.
• Create documentation for corporate policies and processes and provide IT and Enterprise tooling training for all company employees.
• Support backup and restore policy of users' equipment.

What We Offer:
The Workshop offers a dynamic and innovative work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.

How to Apply:
Interested candidates should submit their resumes and cover letters to [insert contact information]. We look forward to hearing from you

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