Spécialiste en Expérience Client Hôtelière
hace 3 semanas
Informations sur l'emploi
Découvrez comment les informations de l'emploi s'alignent sur votre profil.
Tipo de empleo- Temps partiel
Ubicación08017 Barcelone, province de Barcelone
Description complète de l'emploiNuméro du job : 24204410
Catégorie de travail Nourriture et boissons & Culinaire
Lieu Le Méridien Barcelone, La Rambla 111, Barcelone, Barcelone, Espagne, 8001
Schedule Temps partiel
Situé à distance Non
Type de poste Non-directeur
Notre travail ne se limite pas à servir des repas. Nous devons créer une expérience unique et mémorable, alliant nourriture et boissons.
Nos spécialistes en service client démontrent leur initiative et proposent un large éventail de services afin que le repas de nos clients soit inoubliable.
Puisque cela peut inclure la mise de table, la communication avec la cuisine, l'interaction avec le client et la fourniture de service, l'experte en Service client fait en sorte que les clients sentent que leurs transactions font partie de l'expérience.
Quelle que soit votre fonction, certaines choses sont essentielles pour réussir - création d'un lieu de travail sûr, respect des politiques et des procédures de l'entreprise, respect des normes qualité et assurance que votre tenue, votre apparence personnelle et vos communications soient professionnels.
Le rôle de Spécialiste en Service client signifie être sur pieds et vous déplacer (se lever, s'asseoir ou marcher pendant une longue période de temps) ; se déplacer sur des surfaces en pente, inégales ou glissantes ; gérer le menu (lire et vérifier l'information visuellement), et mettre la main à la pâte dans son travail (déplacer, soulever, porter, pousser, tirer et placer des objets pesant jusqu'à 25 livres (11,4 kg) sans assistance et 50 livres (22,7 kg) avec assistance ; atteindre les objets au-dessus de la tête et au-dessous des genoux, y compris se plier, faire des rotations du corps, tirer et se baisser).
C'est essentiel que les spécialistes en Service client exécutent toutes ces tâches à la perfection (et toute autre tâche raisonnable qui leur est assignée) - ainsi, nos clients seront toujours satisfaits et notre entreprise continuera de prospérer.
QUALIFICATIONS RECOMMANDÉES
- Niveau d'études : Diplôme d'études secondaires ou équivalence de niveau secondaire
- Expérience de travail connexe : Moins d'un an d'expérience de travail connexe
- Expérience de supervision : Aucune expérience de supervision
- Permis ou certification : Aucun
Marriott International souscrit au principe de l'égalité d'accès à l'emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus.
La location de ce poste peut varier entre 2500 € et 3000 € par mois selon sa localisation.
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