Senior Service Management Expert

hace 3 semanas

Madrid, Madrid, España Amadeus A tiempo completo
Job Title:
Senior Service Management Specialist

This role plays a pivotal part in ensuring customer satisfaction, adoption, and marketing of Business Analytics Services. The ideal candidate will develop and implement strategies to promote service adoption, organize onboarding and training programs, and maintain a centralized repository of information.

Key Responsibilities:
1. Develop and implement strategies to promote Business Analytics Services adoption.
2. Organize and deliver onboarding and training programs for effective service utilization.
3. Collaborate with business units to tailor communication efforts and ensure effectiveness.
4. Maintain a centralized repository of information for Business Analytics Services.
5. Develop processes for effective knowledge sharing and promote a culture of learning.
6. Tailor change management efforts to meet the needs of stakeholders, implement plans to support enhancements, and monitor their impact.
7. Contribute to the Continuous Improvement Plan based on customer feedback and monitor its effectiveness.
8. Promote a culture of agility, knowledge sharing, and innovation within the organization.
9. Create, apply, and ensure service management frameworks usage among analytics teams.

About the Ideal Candidate:
1. Minimum 5 years of experience in communication, knowledge, and change management roles.
2. Understanding of Analytics technologies such as QlikSense, Power BI, and SAP Analytics Cloud.
3. Expertise in Microsoft 365 suite, including SharePoint, Stream, and Teams.
4. Fluency in English; proficiency in French or Spanish is a plus.
5. Strong communication, analytical, and problem-solving skills.
6. Ability to collaborate effectively with cross-functional teams in a multinational environment.
7. SAFe or PROSCI Certification and knowledge of ITIL v4 are advantageous.

What We Can Offer:
A complete rewards offer, including bonus, equity, pension plan, travel, life, and healthcare insurance, as well as lunch and transport allowance and other benefits. A truly global DNA, great opportunities to learn, a caring environment, a flexible working model, a diverse and inclusive community, and a reliable company. We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

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