Senior Service Management Specialist

hace 1 semana


Madrid, Madrid, España Amadeus A tiempo completo

Job Title

Senior Service Management Specialist

Amadeus is seeking a Senior Service Management Specialist to play a pivotal role in ensuring customer satisfaction, adoption, marketing, onboarding, and training for all products and services within the Business Analytics Services portfolio.

Key Responsibilities

  • Develop and implement strategies to promote Business Analytics Services adoption.
  • Organize and deliver onboarding and training programs for effective service utilization.
  • Collaborate with business units to tailor communication efforts and ensure effectiveness.
  • Maintain a centralized repository of information for Business Analytics Services.
  • Develop processes for effective knowledge sharing and promote a culture of learning.
  • Tailor change management efforts to meet the needs of stakeholders, implement plans to support enhancements and monitor their impact.
  • Contribute to the Continuous Improvement Plan based on customer feedback and monitor its effectiveness.
  • Promote a culture of agility, knowledge sharing, and innovation within the organization.
  • Create, apply, and ensure service management frameworks usage among analytics teams.

About the Ideal Candidate

We are looking for a candidate with a minimum of 5 years of experience in communication, knowledge, and change management roles. The ideal candidate should have a strong understanding of Analytics technologies such as QlikSense, Power BI, and SAP Analytics Cloud. Expertise in Microsoft 365 suite, including SharePoint, Stream, and Teams, is also required. Fluency in English is a must, and proficiency in French or Spanish is a plus.

What We Offer

Amadeus provides a complete rewards offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. We offer a truly global DNA, with a diverse and inclusive community that fosters a culture of belonging and fair treatment. We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.



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