Senior Service Management Specialist

hace 6 días


Madrid, Madrid, España Softwareone Deutschland Gmbh A tiempo completo

About the Role

The Role
We are seeking an experienced Senior Service Management Specialist to join our team. As a key player in our service delivery process, you will work closely with external technology, software, and service providers to ensure seamless service management. Your primary responsibility will be to manage services through our planning tool, establish objectives and milestones, and monitor and control services to ensure they remain within defined scope, schedule, and budgets.

Responsibilities

  • Work on different services, each with priorities, and manage them at a fast pace
  • Liaise with management and customers to identify and define the requirements, scope, and objectives of the services
  • Coordinate internal and external resources to ensure services remain within defined scope, schedule, and budgets
  • Analyse service progress and adapt scope, timelines, and costs as needed
  • Assign roles and tasks to team members based on individual strengths and capabilities

Requirements

We are looking for someone with 3+ years of project management experience, preferably in infrastructure projects. You should have hands-on experience in client management and team leadership, as well as a proven success in a corporate environment. Additionally, you should have good written, verbal, and presentation skills, and a technical background in Datacenter and Workplace technologies.



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