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Dutch Customer Service Representative
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Job Description:
As a Customer Service Agent at Bosch Group, you will play a crucial role in managing customer inquiries and providing support to government agencies and BCS workshops. Your responsibilities will include:
Key Responsibilities:
- Government Contract Management: Handling communication with government authorities for vehicle repairs at BCS workshops.
- Managing government emails and prioritizing repair requests with workshop calls.
- Ensuring timely and efficient resolution of government-related service requests
- Support for BOSCH BCS Workshops.
- Connecting with Bosch Car Service Global and managing social media platforms for workshops.
- Updating workshop addresses and providing administrative support as needed.
- Global Service Support: Handling technical tickets for global service and making necessary changes to BOSCH group websites.
- Managing SAP service for workshops and ensuring seamless order processing and service delivery.
Requirements:
- Excellent communication skills in both Dutch and English, with the ability to effectively communicate with government agencies, workshops, and global teams.
- Strong organizational skills and the ability to prioritize tasks to meet deadlines and customer needs.
- Attention to detail and problem-solving abilities to address customer inquiries and resolve issues effectively.
- Previous experience in customer service or a related field is preferred, but not required.
- Proficiency in Microsoft Office and other relevant software applications.
About Us:
Bosch Group is a leading service provider in the automotive industry, specializing in vehicle repairs and maintenance. We are dedicated to delivering high-quality service to our customers, including government agencies and BCS workshops across the Netherlands and Belgium.
