Senior Ski and Cruise Travel Advisor

hace 5 días


Madrid, Madrid, España Iglu A tiempo completo

We are seeking an experienced Customer Care Executive to join our team at Iglu.com, the UK's largest specialist ski and cruise travel agency. This role offers a unique opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service and ensuring seamless booking experiences.

About the Role

The successful candidate will have strong communication skills and experience working in a similar customer service role or within the travel industry. Your primary responsibilities will include handling customer queries by phone and email, resolving problems on holiday, and communicating effectively with sales staff and suppliers.

Key Responsibilities:
  • Fulfilling bookings efficiently
  • Responding to customer inquiries via phone and email
  • Resolving issues promptly and professionally
  • Liaising with tour operators to rectify problems
  • Cancelling and transferring bookings as needed
Skill Requirements:

To excel in this role, you must possess strong verbal and written communication skills, a basic understanding of ABTA / ATOL regulations, and excellent time management abilities. Additionally, you should be proficient in Microsoft Office and able to multitask effectively.

Benefits:
  • A competitive salary (£25,000 - £30,000 per annum)
  • Holiday and remote working options
  • Discounted travel offers for family and friends
  • Gym discounts at major chains across the UK
  • Mental Health and Wellbeing Support
  • Life Assurance
About Iglu:

Iglu.com is a leading provider of specialist ski and cruise holidays, offering first-hand knowledge of unique packages and experiences. We pride ourselves on providing exceptional customer service and strive to create memorable experiences for our customers.



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