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Ahs Risk Manager
hace 2 meses
About the Role
The Risk Manager within the Account Health Support (AHS) Team serves as the primary interface between Amazon and our business partners. We strive to provide world-class support to Sellers doing business on the Amazon platform.
Key Responsibilities
- Gain and maintain a thorough understanding of Account Health Support programs and services, including knowledge of Amazon's business model and customer needs.
- Build strong relationships with Selling Partners across the program, proactively identifying areas for improvement and developing joint business plan action items.
- Provide prompt and efficient education and service to Amazon Sellers, including appropriate escalation of Sellers' issues and concerns.
- Maintain a positive and professional demeanor, always portraying the company in a positive light while effectively managing critical issues.
- Liaise with other departments as required to resolve Seller's issues and questions.
- Identify Seller and Risk Manager success barriers, provide solutions, and drive change through business improvement initiatives.
Requirements
- Excellent judgment and problem-solving skills to plan and accomplish goals with minimal supervision.
- Strong analytical skills to authenticate Sellers' complex transactions and accounts.
- Expert communication and problem-solving skills to advocate on the Seller's behalf.
- Ability to navigate formal and informal channels to resolve issues and improve processes.
- Technical competence and self-motivation to deliver sustainable results that improve the Seller experience.
Working at Amazon
At Amazon, we are committed to providing our customers with the best possible experience. As a Risk Manager, you will play a critical role in ensuring that our Sellers have the support they need to succeed on our platform.
