Network Operations Expert for European Market

hace 2 días


Madrid, Madrid, España Cogent Communications A tiempo completo

**About Us**

Cogent Communications is a leading global Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world. As a publicly traded company on the NASDAQ Stock Market under the ticker symbol CCOI, we specialize in providing high-speed Internet access and Ethernet transport services to businesses.

We pride ourselves on our all-optical IP network backbone, which enables us to offer large bandwidth connections at highly competitive prices. Our end-to-end control of service delivery and network monitoring ensures superior customer support.

**Compensation Package**

The annual salary for this position is approximately €40,000, with a comprehensive benefits package including Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program.

**Job Description**

This role involves monitoring and managing the ROW Cogent network, ensuring service levels are met according to established standard procedures. The successful candidate will join the NOC team in Madrid, working closely with colleagues to provide 24x7 support for the ROW network.

The responsibilities of this role include:

  • Monitoring the IP over DWDM network to ensure Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are achieved
  • Providing first-line customer and technical support for layer 1, 2, and 3 services, interacting with customers via phone and email to resolve issues and respond to technical questions
  • Monitoring customer services and the Cogent ROW Network using management tools and systems, following standard operational procedures
  • Ensuring accurate documentation of network and customer issues in the trouble ticketing system
  • Interacting effectively with the Operations team and providers to resolve network and customer issues promptly
  • Managing internal and vendor-planned maintenance impacting the Cogent European Network

**Requirements**

To be successful in this role, you should possess:

  • Good verbal and written communication skills
  • Fluency in English, with knowledge of other languages considered an asset
  • At least two years of experience in a similar position at a network operator
  • Cisco equipment experience and certifications (CCNA/CCNP) are highly valued
  • Strong technical knowledge in networking (TCP/IP), IP protocols (BGP, IGP, MPLS), IP addressing, DNS, and IP-VPN
  • Experience working with optical transmission networks (DWDM) and their associated network management platforms (Cisco MSTP) is an asset
  • Strong problem-solving skills, customer focus, and eagerness to learn
  • A team player mindset, capable of working under pressure and meeting tight deadlines

**Work Environment**

This is an in-office position based in Madrid, Spain.



  • Madrid, Madrid, España Ose European Ltd A tiempo completo

    **Pallet Network Administrator Role**At Ose European Ltd, we are seeking a skilled Pallet Network Administrator to join our team. The successful candidate will be responsible for assisting the pallet network manager in the day-to-day running of local pallet deliveries and collections.Key Responsibilities:Assist in route planning responsibilities to ensure...


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    Job OverviewInfotree Global Solutions is seeking a highly skilled and experienced European Customer Service Coordinator for Logistics Operations to join our team in Lund. As a key player in our organization, you will be responsible for providing exceptional customer service to our European market companies, ensuring timely and cost-effective transportation...


  • Madrid, Madrid, España Stryker European Operations Limited - Dutch Branch Office A tiempo completo

    Job Overview: As a key member of the Stryker European Operations Limited - Dutch Branch Office, we are seeking an exceptional Commercial Operations Strategist to join our team. This is a fantastic opportunity to drive operational excellence and commercial success in a fast-paced environment. The successful candidate will be responsible for developing and...

  • Enterprise Sales Expert

    hace 3 semanas


    Madrid, Madrid, España Salve Consulting A tiempo completo

    **About Salve Consulting**We are a dynamic scale-up that prioritizes product innovation and excellence in the eSignature and remote identification services industry.Job Title: Enterprise Sales Expert - European MarketLocation: Our office in Paris, FranceSalary: €60,000 - €80,000 per annum (dependent on experience)About the Role:We are seeking an...


  • Madrid, Madrid, España Stryker European Operations Limited - Dutch Branch Office A tiempo completo

    Strategic Program Manager for Commercial OperationsStryker European Operations Limited - Dutch Branch Office is seeking a seasoned Program Manager for Commercial Operations to drive key operational initiatives and enhance business processes for our Instruments division in Europe.As a central program manager for operations-focused projects, this role will be...


  • Madrid, Madrid, España Stryker European Operations Limited - Dutch Branch Office A tiempo completo

    Stryker European Operations Limited - Dutch Branch Office is seeking a highly skilled Director of Commercial Operations and Strategy. This is a unique opportunity to join one of the world's leading medical technology organizations in our mission of making healthcare better. The role will be based in any of our European locations, with a hybrid work model...


  • Madrid, Madrid, España Jobsbatch A tiempo completo

    **About Siemens**Siemens is a leading technology company that develops innovative solutions for various industries, including energy, industry, healthcare, and infrastructure. We are committed to creating a better tomorrow through our cutting-edge technologies and sustainable business practices.**Job Title:** Network Security Specialist - Tufin Operations...

  • Credit Risk Expert

    hace 4 semanas


    Madrid, Madrid, España S&P Global, Inc. A tiempo completo

    At S&P Global, Inc., we're seeking a skilled Credit Product Specialist to join our team in London, United Kingdom. This is an exciting opportunity to specialize in credit and credit-related matters with a global market leader.We understand the importance of accurate information, which is why our team delivers unrivaled insights and leading data and...

  • Project Manager Associate

    hace 3 semanas


    Madrid, Madrid, España Amazon A tiempo completo

    At Amazon, we're seeking skilled and motivated individuals to join our team as Project Manager Associates. As a key member of our European network, you'll have the opportunity to work on improvement and innovation projects that support the growth of our operations.We're looking for passionate advocates who can drive operational efficiency with strong...


  • Madrid, Madrid, España Chep A tiempo completo

    About the RoleAs a Strategic Procurement Manager for European Markets, you will play a crucial role in driving cost optimization and value generation within CHEP's CAPEX-related operations.The ideal candidate will possess excellent analytical skills, with the ability to identify opportunities for improvement and implement process enhancements that drive...


  • Madrid, Madrid, España Adroit People Ltd. A tiempo completo

    Job Title: Telecom Network Operations ManagerMain ResponsibilitiesAs a Telecom Network Operations Manager at Adroit People Ltd., you will be responsible for driving Level 1 and Level 2 Network Operations support functions across different locations. Your key accountability will be tracking SLA/KPIs and implementing corrective actions to meet contractual...


  • Madrid, Madrid, España Saur Europe A tiempo completo

    About the RoleThe Operations Director Europe is responsible for overseeing the European operations of NSI Mobile Water Solutions, ensuring that all teams are properly sized and trained to deliver services, and that processes are implemented in compliance with ethics, quality, and safety rules. The Operations Director must make necessary arbitrations with...


  • Madrid, Madrid, España Craft A tiempo completo

    About CraftCraft is a multinational company specializing in global adaptation and production. We employ over 1000 full-time employees, operating in 120 countries with hubs in 17 strategic locations.Key Responsibilities:Support the Global Business Lead in leadership, growth strategy, and client relationship for a global account.Strengthen the client...


  • Madrid, Madrid, España All European Careers A tiempo completo

    Salesforce Business Analyst - Full Remote Opportunity OverviewThis is a remote position, allowing for flexibility and work-life balance within the European region.


  • Madrid, Madrid, España Equiduct A tiempo completo

    About EquiductEquiduct is an innovative, client-driven pan-European exchange designed to enable retail brokers and institutional clients to achieve Best Execution in the most liquid and fragmented cash equities and ETFs. Our focus is on providing solutions for our members in the post MiFID environment, allowing them to access the best prices available in...


  • Madrid, Madrid, España Suntory Holdings Limited A tiempo completo

    Job Title:Network Operations EngineerAbout the Role:We are seeking an experienced Network Operations Engineer to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our network infrastructure. You will work closely with our operations teams to ensure seamless integration with our...


  • Madrid, Madrid, España Stryker European Operations Limited - Dutch Branch Office A tiempo completo

    **About the Role**Stryker European Operations Limited - Dutch Branch Office is seeking an experienced Strategic Operations Director to join our team in Europe. The successful candidate will be responsible for driving key operational initiatives that enhance efficiency and visibility of business processes.The **Job's Mission**:Develop and implement strategies...


  • Madrid, Madrid, España Jordan Martorell S.L. A tiempo completo

    Job Title: Network Solutions ExpertCompany Overview:Kyndryl is a leading provider of technology services, committed to building a more equitable and inclusive world. Our team of experts designs, builds, and manages mission-critical systems that drive business success.The Role:We are seeking an experienced Network Solutions Expert to join our Network Services...


  • Madrid, Madrid, España Byd Europe A tiempo completo

    About the Department:The Marketing Department at BYD Europe is responsible for driving performance and delivering business objectives across Italy. Our team collaborates to optimize brand visibility, increase market share, and drive growth in the European market.Job Description:As a Digital Media Specialist, you will be a key member of our marketing...


  • Madrid, Madrid, España Zoomo A tiempo completo

    About ZoomoAt Zoomo, our mission is to revolutionize urban transportation with light electric vehicles. As a leading platform for commercial e-bikes, we operate across the USA, UK, Europe, Canada, and Australia. With millions of urban miles transitioned to LEVs in just 4 years, we've built a team of over 300 world-class engineers, operators, sales staff, and...