Makeup Artist Team Lead
hace 2 semanas
The Opportunity
The Makeup Artist Team Lead is responsible for leading and coordinating the activities of Makeup Artists in various stores across Spain and Portugal, ensuring operational efficiency in each store, maintaining high standards of customer service, and achieving established sales targets.
Key Responsibilities:
- Lead, motivate, and develop the team of makeup artists in the assigned stores.
- Define and manage work schedules, ensuring adequate coverage in each store.
- Set individual and team goals and continuously monitor their performance.
Store Operational Management:
- Supervise daily store operations, ensuring quality and service standards are maintained.
- Ensure proper inventory management, including receiving, storing, and replenishing products.
- Guarantee that stores comply with health, safety, and local regulations.
Staff Development and Training:
- Develop and coordinate ongoing training programs for the makeup artists and sales staff.
- Organize workshops and training sessions on new makeup techniques and product launches.
- Collaborate with the brand trainer.
Customer Experience:
- Ensure an excellent customer experience in all stores, meeting their needs and exceeding their expectations.
- Effectively and promptly resolve customer issues and complaints.
- Implement initiatives to improve customer satisfaction and loyalty.
Requirements:
- Previous experience in management roles in retail and team coordination, preferably in the beauty or cosmetics sector.
- Demonstrated skills in leadership and team management.
- Strong communication skills and the ability to work in a dynamic, results-oriented environment.
- In-depth knowledge of makeup techniques and beauty products.
- Availability to travel regularly within Spain and Portugal.
- Ability to work independently and make informed decisions.
- High proficiency in Spanish and English; Portuguese is a plus.
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