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hace 2 meses
We are seeking a skilled and motivated program manager to join our Transportation Network Configuration Quality team at Amazon. As a key member of our team, you will be responsible for troubleshooting potential issues that can affect Amazon Europe's network.
Key Responsibilities- Network Configuration and Quality Assurance: Ensure the highest standards in network configuration and quality assurance, working closely with our Transportation teams, Product Managers, and Software Development Engineers (SDEs) to design, develop, and improve processes.
- Issue Mitigation and Resolution: Mitigate issues impacting the network, providing short-term mitigations and working on long-term action plans to structurally address them.
- Process Improvement and Documentation: Scope and document system improvements required for customer experience enhancement, interact with tech teams to drive and improve systems and processes, and document quality engineering processes, workflows, and best practices.
- Operational Support and On-Call Rotation: Be part of the on-call rotation, providing support to the operations teams and diagnosing and resolving operational issues, performing detailed root cause analysis, and responding to suggestions for enhancements.
We are looking for a candidate with solid stakeholder management experience, demonstrated attention to detail, advanced SQL and Excel proficiency, and analytical thinking in decision-making and prioritization.
Preferred Qualifications- Bachelor's degree in Business, Management, Engineering, Transportation, or another technical field with Supply Chain experience.
- Logistic network knowledge.
- Lean/Six Sigma experience.
- Experience in continuous improvement processes.
- Proven experience in Quality Assurance will be a plus - ability to take the lead in designing, implementing, and delivering test solutions.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
