Service Sales Engineer

hace 2 días


Barcelona, Barcelona, España Teradyne A tiempo completo

Job Summary

As a Field Service & Sales Engineer at Universal Robots, you will be responsible for providing post-sales field service and technical support for our groundbreaking robotic product. You will work with customers to resolve issues and implement preventative service programs. This is a unique opportunity to join a growing team with a customer-first focus and make a real impact in the field of automation.

Key Responsibilities

  • Effectively communicate with end users, distributors, system integrators, and colleagues within Universal Robots.
  • Manage allocated Service Sales budget, order booking, and long-term service contract execution on revenues.
  • Collaborate with equipment sales processes to drive point of sales (POS) service offers and drive automation through Sales Force to achieve high attack rate.
  • Train and coach Service Sales representatives, set targets, and support the team in delivering targets via collaboration with customers and multiple distribution partners.
  • Coordinate service delivery in the region with Field Service Engineers, Tech Support, remote Service team, and factory repair centers.
  • Lead business reviews with customers and partners in the region, develop and implement service maintenance service agreement (MSA) custom framework with all key channel partners collaborating with equipment sales team across the region.
  • Implement sales strategy using strategic sales tools and processes.

About Us

At Universal Robots, part of Teradyne Inc., we have a simple mission: Automation for Anyone. Anywhere. Our vision is to create a world where people work with robots, not like robots. With 75,000+ cobots already installed worldwide, we're already making a difference. Working towards our vision gives us endless opportunities to learn, grow, innovate, and solve problems together as we bring our technology to companies of all sizes all over the world.
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