Customer Service Representative

hace 4 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo
Company Overview

CPM International is a global company with operations in over 30 countries. We provide multilingual support tailored to the needs of our diverse markets, focusing on customer service, sales, and technical support solutions for clients worldwide.

Job Description

We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, both written and spoken, and a strong passion for delivering outstanding customer experiences.

Key Responsibilities
  • Provide exceptional customer service through every interaction
  • Handle telephone, email, and social media queries (where needed) and ensure all customer and client needs are met in a timely and professional manner
  • Deal with queries regarding multiple brands and products (across several industries)
  • Constantly improve brand and product knowledge to deliver the highest quality of information to our customers
Requirements

To be successful in this role, you will need:

  • A fluent level of Nordic language with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Previous experience in a customer-facing role or a call centre environment would be an advantage
  • Flexibility, adaptability, and ability to multi-task
  • Confidence and an enthusiastic telephone manner
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving
  • Strong team spirit and a 'can-do' attitude
Benefits

We offer a competitive salary and a range of benefits, including:

  • Start date: Flexible start dates available
  • Contract: Temporary (1-month probation period)
  • Full or Part time (39 or 20 hours/week)
  • Salary: £25,000 - £30,000 per annum, depending on experience
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid Office work model
  • Fully paid training
  • Office location: Barcelona (La Sagrera)
  • Best-in-class people engagement activities and programs
  • Ongoing training and development
  • Employee Assistance Program - Free, confidential, and impartial guidance and support
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program - Bring a friend and get a referral bonus
  • Access to LinkedIn specialised training & courses


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