Senior Software Engineer PMQ

hace 4 semanas

Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

At F. Hoffmann-La Roche Gruppe, we are committed to fostering diversity, equity, and inclusion in our organization, reflecting the communities we serve. In the context of global healthcare, diversity is a crucial element for success. We believe that inclusion is key to understanding the varied healthcare needs of our customers. Together, we celebrate individuality and share a passion for delivering exceptional care.

The Position

As a Senior Software Engineer PMQ, you will be responsible for handling complaints related to the quality and performance of Digital Solutions, Hospital/Laboratory Information Systems, medical data networks, middleware solutions, and data communication, apps, and algorithms.

You will be part of the Digital Solutions Chapter, working in a transversal software environment with opportunities to work with cutting-edge technologies and various programming languages for on-premise and cloud-based software.

As a member of our team, you will need to be able to read and understand source code to identify the root cause of software malfunctions and issues, as well as learn about software requirements, bug fixing processes, and general code maintenance in an Agile environment where you can contribute your ideas and proposals to continuously improve our processes.

Your Main Responsibilities:

You will be accountable for the timely handling of individual cases (Inquiry, Complaint, Potential Reportable, and Safety issues) according to ISO Quality System requirements and regulations, and the needs of our Country Organizations, including creation, acceptance, classification, investigation, complete documentation, on-site trouble-shooting, and resolution of cases.

Resolving cases in the assigned area, potentially requiring consultation with more senior team members on technical or process-related aspects.

Assuming responsibility to ensure, by collaborating and interfacing with the BA and global and/or local functions, appropriate measures from cases are derived, including, but not limited to, workarounds, in a timely manner.

Providing audit and inspection support as requested and contributing to the creation of regular reports to document on-market product quality and performance, to escalate critical issues to the responsible Life Cycle Teams, and to define proactive measures.

Supporting regular review of quality of case handling and analyze feedback on customer satisfaction to permanently optimize processes to increase quality and efficiency standards with a focus on customer, compliance, and continuous improvement.

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