Digital Solutions Engineer PMQ
hace 4 semanas
At F. Hoffmann-La Roche Gruppe, we believe that diversity and inclusion are essential to our success. As a Digital Solutions Engineer PMQ, you will be part of a team that fosters a culture of innovation and excellence.
The PositionAs a Digital Solutions Engineer PMQ, you will be responsible for handling complaints concerning Digital Solutions quality and product performance of Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions, data communication, and apps algorithms.
You will be accountable for the timely handling of individual cases (Inquiry, Complaint, Potential Reportable and Safety issues) according to ISO Quality System requirements and regulations, and needs of the Country Organizations including creation, acceptance, classification, investigation, complete documentation, on-site troubleshooting and resolution of cases.
Resolving cases in the assigned area, potentially requiring consultation with more senior team members on technical or process-related aspects.
Providing audit and inspection support as requested and contributing to the creation of regular reports to document on-market product quality and performance, to escalate critical issues to the responsible Life Cycle Teams and to define proactive measures.
Supporting regular review of quality of case handling and analyze feedback on customer satisfaction to permanently optimize processes to increase quality and efficiency standards with a focus on customer, compliance and continuous improvement.
Your main responsibilities:
- Handling individual cases according to ISO Quality System requirements and regulations
- Resolving cases in the assigned area
- Providing audit and inspection support
- Contributing to the creation of regular reports
- Supporting regular review of quality of case handling
Requirements:
- Graduate Degree from a University for Information Technology (IT) or Biomedical Engineering or from a Professional Education and Training College (Higher Technical School) or equivalent professional experience
- Successful completion of vocational training in Information Technology or Biomedical Engineering
Who you are:
You are a highly motivated and detail-oriented individual with a passion for software quality assurance and digital solutions. You have a strong background in Information Technology or Biomedical Engineering and are eager to join a team that values innovation and excellence.
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