Error Resolution Specialist

hace 1 mes


Barcelona, Barcelona, España Jservice Gmbh A tiempo completo

About the Role:

We are seeking an Error Resolution Specialist to join our team at Jservice GmbH. As an Error Resolution Specialist, you will play a crucial role in ensuring the seamless operation of our automotive systems.

Key Responsibilities:

  1. Coordinate the error correction process, ensuring timely resolution and effective communication with stakeholders.
  2. Analyze open errors to identify critical, blocker, or job stopper issues, utilizing your analytical skills to drive resolution.
  3. Collaborate with project members and stakeholders to collect and synchronize information, fostering a culture of transparency and cooperation.
  4. Create error statistics and project status presentations for project management and relevant stakeholders, effectively communicating progress and challenges.
  5. Organize and moderate error rounds to discuss vehicle issues, ensuring all stakeholders are informed and aligned.
  6. Monitor compliance with specifications in the problem fixing process, upholding the highest standards of quality.

Requirements:

  • Completed studies in economics, engineering, or a comparable field, accompanied by relevant professional experience.
  • Strong analytical and organizational skills, with excellent communication skills (both oral and written) and a high English proficiency level.
  • Knowledge of working with KPM or similar ALM systems is an advantage.
  • A technical understanding and enthusiasm for the automotive environment, with a solution-oriented and structured approach to work.
  • Proficiency in Microsoft Office and JIRA will be appreciated.

What We Offer:

  • A permanent position in an industry with a secure future.
  • Flexible working hours in the form of flexitime.
  • A step-by-step induction with an induction buddy.
  • Individual training and further education opportunities.


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