Error Resolution Specialist
hace 1 mes
About the Role:
We are seeking an Error Resolution Specialist to join our team at Jservice GmbH. As an Error Resolution Specialist, you will play a crucial role in ensuring the seamless operation of our automotive systems.
Key Responsibilities:
- Coordinate the error correction process, ensuring timely resolution and effective communication with stakeholders.
- Analyze open errors to identify critical, blocker, or job stopper issues, utilizing your analytical skills to drive resolution.
- Collaborate with project members and stakeholders to collect and synchronize information, fostering a culture of transparency and cooperation.
- Create error statistics and project status presentations for project management and relevant stakeholders, effectively communicating progress and challenges.
- Organize and moderate error rounds to discuss vehicle issues, ensuring all stakeholders are informed and aligned.
- Monitor compliance with specifications in the problem fixing process, upholding the highest standards of quality.
Requirements:
- Completed studies in economics, engineering, or a comparable field, accompanied by relevant professional experience.
- Strong analytical and organizational skills, with excellent communication skills (both oral and written) and a high English proficiency level.
- Knowledge of working with KPM or similar ALM systems is an advantage.
- A technical understanding and enthusiasm for the automotive environment, with a solution-oriented and structured approach to work.
- Proficiency in Microsoft Office and JIRA will be appreciated.
What We Offer:
- A permanent position in an industry with a secure future.
- Flexible working hours in the form of flexitime.
- A step-by-step induction with an induction buddy.
- Individual training and further education opportunities.
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