Spécialiste en relations clientèle OEM

hace 5 días


Madrid, Madrid, España MSX INTERNATIONAL A tiempo completo

Offre d'emploi : Spécialiste en relations clientèle OEM

Description du poste :

Nous recherchons un spécialiste en relations clientèle OEM pour rejoindre notre équipe au sein de MSX INTERNATIONAL. Ce rôle consiste à fournir un excellent service clients aux propriétaires de véhicules OEM, en les assistant dans leurs besoins et en résolvant les problèmes liés à leurs véhicules.

Tâches et responsabilités :
  • Gérer les demandes des conducteurs : Identifier et comprendre les besoins des clients, puis proposer des solutions adéquates.
  • Assistance à distance : Fournir une assistance efficace aux clients par divers canaux, notamment le téléphone, l'email ou les réseaux sociaux.
  • Enregistrement des contacts : Maintenir un suivi régulier des activités clientes pour garantir une expérience satisfaisante.
  • Gestion des données : Saisir les informations pertinentes sur les clients dans notre système de gestion.
Autorités :

Responsabilités déléguées :

  • Suivre les performances individuelles et s'assurer que les objectifs sont atteints.
  • Mettre en œuvre des mesures correctives et préventives pour améliorer la qualité du service.
Connaissance et compétences requises :

Compétences interpersonnelles solides avec une attitude persuasive et orientée vers la négociation.

Excellentes compétences en communication sur divers canaux.

Capacité à résoudre les conflits avec une approche axée sur l'équipe.

Résilience, discipline, pragmatisme et ponctualité dans les tâches de travail.

Salaire :

L'offre est de 45 000 € brut par an (35 600 € net), assortie de primes et avantages variés.

Nous offrons également une formation continue et des opportunités d'avancement professionnel.

Pour postuler, veuillez envoyer votre CV et lettres de motivation à l'adresse suivante : https://www.msxinternational.com/careers



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