Spécialiste en relations clientèle OEM
hace 5 días
Offre d'emploi : Spécialiste en relations clientèle OEM
Description du poste :
Nous recherchons un spécialiste en relations clientèle OEM pour rejoindre notre équipe au sein de MSX INTERNATIONAL. Ce rôle consiste à fournir un excellent service clients aux propriétaires de véhicules OEM, en les assistant dans leurs besoins et en résolvant les problèmes liés à leurs véhicules.
Tâches et responsabilités :- Gérer les demandes des conducteurs : Identifier et comprendre les besoins des clients, puis proposer des solutions adéquates.
- Assistance à distance : Fournir une assistance efficace aux clients par divers canaux, notamment le téléphone, l'email ou les réseaux sociaux.
- Enregistrement des contacts : Maintenir un suivi régulier des activités clientes pour garantir une expérience satisfaisante.
- Gestion des données : Saisir les informations pertinentes sur les clients dans notre système de gestion.
Responsabilités déléguées :
- Suivre les performances individuelles et s'assurer que les objectifs sont atteints.
- Mettre en œuvre des mesures correctives et préventives pour améliorer la qualité du service.
Compétences interpersonnelles solides avec une attitude persuasive et orientée vers la négociation.
Excellentes compétences en communication sur divers canaux.
Capacité à résoudre les conflits avec une approche axée sur l'équipe.
Résilience, discipline, pragmatisme et ponctualité dans les tâches de travail.
Salaire :L'offre est de 45 000 € brut par an (35 600 € net), assortie de primes et avantages variés.
Nous offrons également une formation continue et des opportunités d'avancement professionnel.
Pour postuler, veuillez envoyer votre CV et lettres de motivation à l'adresse suivante : https://www.msxinternational.com/careers
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