Resource Planning Strategist

hace 2 semanas


Madrid, Madrid, España Dojo 2022 A tiempo completo

At Dojo, we are committed to fostering a diverse and inclusive environment where our employees can thrive. Our Bristol-based Contact Centre is at the forefront of this mission, providing exceptional customer experiences through innovative products and services.

We are seeking an experienced Resource Planning Strategist to join our team. This role will involve leading our resource planning team to ensure that we have the necessary resources to deliver outstanding service to our customers and colleagues. The successful candidate will work closely with our forecasting and real-time teams to manage resources, meeting the demands of calls, emails, and digital contact. They will also be responsible for identifying opportunities to improve efficiency and effectiveness across Operations.

The ideal candidate will have a strong background in resource planning within a Contact Centre environment, with experience working with WFM platforms such as NICE inContact or Calabrio. They will possess excellent analytical skills, with the ability to interpret raw data sets and identify trends and issues ahead of impact. Strong communication and leadership skills are also essential, with the ability to build effective relationships across all departments.

This is a blended role, requiring the ability to lead the team and support resource planning activities. The successful candidate will be passionate about driving motivation and performance improvement, with a proven track record of managing small/medium-sized teams. They will also be proactive, able to manage their own workload, challenge the status quo, and suggest process improvements.

In return, Dojo offers a competitive salary of $73,000 - $90,000 per year, depending on experience. We also provide a comprehensive benefits package, including a generous holiday allowance, flexible working hours, and access to ongoing training and development opportunities. If you are a driven and results-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

About Dojo:

  • We are a dynamic and growing company with over 15 years of experience in the payments industry.
  • We serve over 140,000 businesses across the UK, Ireland, Spain, and Italy.
  • We are committed to empowering businesses to thrive in the experience economy by creating innovative products and services.
  • We value collaboration, flexibility, and customer obsession.

Why Work at Dojo?

  • You will be part of a talented and diverse team, dedicated to delivering exceptional customer experiences.
  • You will have the opportunity to develop your skills and knowledge in a rapidly evolving industry.
  • You will be empowered to take ownership of your work, make decisions, and drive change.
  • You will be rewarded with a competitive salary and comprehensive benefits package.


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