Strategic Resource Optimization Manager

hace 1 mes


Madrid, Madrid, España Dojo 2022 A tiempo completo
About Dojo

Dojo payments serve over 140,000 places across the UK. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

The Role

We are looking for a talented Strategic Resource Optimization Manager to join us in Bristol. You will lead our resource planning team to ensure we have the necessary resources to provide excellent service to our customers and colleagues.

Key Responsibilities
  • Create and maintain workforce planning and optimization solutions for Operations
  • Produce accurate schedules ensuring resource deployment aligns with plan to achieve service-level targets
  • Develop contingency models for 'what if' scenarios and provide insight on annual leave for all departments
  • Foster collaboration to ensure alignment across Performance management and other functions, owning the resource planning function
Requirements
  • A strong background in resource planning within a Contact Centre environment with experience with WFM platforms especially NICE inContact / Calabrio
  • Ability to manage workload effectively and challenge the status quo to improve performance and efficiency
About the Opportunity

This is a unique opportunity to join a dynamic team and make a significant impact on our operations. As a Strategic Resource Optimization Manager, you will work closely with our forecasting and real-time teams to ensure we have the right resources in place to deliver exceptional customer experiences.

You will be responsible for creating and maintaining workforce planning and optimization solutions, producing accurate schedules, and developing contingency models. Your ability to foster collaboration and drive improvement initiatives will be essential in achieving our goals.

We offer a competitive salary of £65,000 per annum, commensurate with experience, and a range of benefits including flexible working hours and professional development opportunities.



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