Project Manager
hace 1 semana
David Kennedy Recruitment is proud to partner with a leading multinational technology BPO business in Riga, Latvia. As a Project Manager - Business Process Optimization, you will play a vital role in managing and supporting a high-performing team.
Job Summary:
We are seeking a highly skilled and experienced Project Manager to oversee the optimization of business processes within our Riga-based operation. The successful candidate will be responsible for motivating and developing team members, driving process performance, and ensuring seamless communication with internal and external stakeholders.
Key Responsibilities:
- Motivate, develop, and mentor team members to achieve exceptional results
- Drive process performance by setting and meeting Service Level Agreement (SLA) deliverables
- Manage daily volumes and coordinate activities to ensure timely delivery of customer Key Performance Indicators (KPIs)
- Collaborate with various support groups to improve agent profiling and performance
- Conduct root cause analysis to identify key defects and implement corrective actions
- Provide direct customer support and resolve issues efficiently
- Develop and maintain operations-related reports to inform strategic decisions
Requirements:
- Detailed understanding of business processes and ability to drive improvement initiatives
- Excellent leadership and communication skills
- Ability to analyze complex data and provide actionable insights
- Strong problem-solving and analytical skills
- Proven track record of delivering results in a fast-paced environment
What We Offer:
- A competitive salary of 35,000 - 40,000 EUR per annum, commensurate with experience
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
- The chance to work with a leading multinational technology BPO business
About David Kennedy Recruitment:
As a specialist recruitment agency, we pride ourselves on delivering exceptional service and connecting talented professionals with top companies. If you're passionate about business process optimization and eager to take your career to the next level, apply today
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