Service Operations Strategist
hace 3 semanas
At Unilabs, we are seeking a highly skilled Service Operations Strategist to lead our IT Service Operations team. This role will be responsible for developing and implementing a robust service delivery strategy that aligns with organizational goals and business needs.
Key Responsibilities:- Leadership & Management: Lead and manage the IT Service Operations team, including ITSM Specialists and additional operations staff.
- Service Delivery Strategy: Develop and implement a robust service delivery strategy that aligns with organizational goals and business needs.
- Vendor Management: Manage relationships with external vendors, ensuring services are delivered within contract terms and SLAs.
- Performance Monitoring & Improvement: Monitor the performance of service operations, using data and KPIs to identify areas for improvement.
- Stakeholder Management: Build and maintain strong relationships with key stakeholders, ensuring service requirements are understood and met.
We are looking for a talented professional with experience in leading IT service operations teams. The ideal candidate will have a proven track record of developing and implementing successful service delivery strategies, managing vendor relationships, and driving performance improvement initiatives.
What We OfferIn return for your skills and experience, we offer a competitive salary range of $120,000 - $180,000 per year, depending on qualifications and location. Additionally, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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Digital Operations Strategist
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