Service Operations Strategist

hace 3 semanas


Barcelona, Barcelona, España Unilabs A tiempo completo
Job Description

At Unilabs, we are seeking a highly skilled Service Operations Strategist to lead our IT Service Operations team. This role will be responsible for developing and implementing a robust service delivery strategy that aligns with organizational goals and business needs.

Key Responsibilities:
  • Leadership & Management: Lead and manage the IT Service Operations team, including ITSM Specialists and additional operations staff.
  • Service Delivery Strategy: Develop and implement a robust service delivery strategy that aligns with organizational goals and business needs.
  • Vendor Management: Manage relationships with external vendors, ensuring services are delivered within contract terms and SLAs.
  • Performance Monitoring & Improvement: Monitor the performance of service operations, using data and KPIs to identify areas for improvement.
  • Stakeholder Management: Build and maintain strong relationships with key stakeholders, ensuring service requirements are understood and met.
About You

We are looking for a talented professional with experience in leading IT service operations teams. The ideal candidate will have a proven track record of developing and implementing successful service delivery strategies, managing vendor relationships, and driving performance improvement initiatives.

What We Offer

In return for your skills and experience, we offer a competitive salary range of $120,000 - $180,000 per year, depending on qualifications and location. Additionally, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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