Application Support Specialist
hace 2 semanas
About Copyright Clearance Center
Copyright Clearance Center (CCC) is a leading provider of content management and licensing solutions. With a rich history of innovation and growth, we have established ourselves as a dynamic and entrepreneurial company. Our team is passionate and dedicated to delivering exceptional results, and we offer a unique blend of stability and flexibility.
Job Summary
We are seeking a highly skilled Application Support Specialist to join our team. As a key member of our technical operations team, you will be responsible for ensuring the smooth deployment and support of our software applications across various environments. This is a hands-on operational role that requires strong technical skills, excellent communication abilities, and a calm demeanor under pressure.
Key Responsibilities
- Work closely with operation engineers, QA, and software development teams to perform code releases across various environments.
- Troubleshoot configuration and deployment issues during scheduled release cycles.
- Liaise with on-site and remote teams in support of software deployments and support of customer and internal applications.
- Collaborate with the team responsible for all production/non-production software platforms to ensure high availability operational status.
- Participate in 24/7 support for all production applications based on an on-call rotation with occasional deployment on off-hours.
- Provide input on production site uptime and stability.
- Manage the day-to-day operation of system monitoring operational tools.
- Actively participate in quarterly weekend releases.
Requirements
- 2+ years of experience in hands-on software release roles.
- Strong technical skills in Linux, Windows-based application programs, PowerShell, or Linux shell languages.
- Experience with open-source release software.
- Preferred experience in recipes and cookbooks using CHEF, AWS or equivalent cloud services, Pingdom, Jira, Splunk PRTG, AWS.
- Coordinating releases.
- Degree in Computer Science or related technical field, or equivalent work experience.
Key Competencies
- Nimble learner, always growing and gaining skills.
- Demonstrates self-awareness, able to take in feedback positively.
- Excellent verbal and written communication skills.
- Ability to manage multiple projects with global teams.
- Calm demeanor to deal with technical and personnel issues.
- Ability to collaborate and build networks helping Technical leads to ensure proper design of solutions.
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