Application Support Specialist
hace 2 meses
Job Summary:
Copyright Clearance Center (CCC) is seeking a skilled Application Support Specialist to join our team. As a key member of our technical staff, you will be responsible for ensuring the smooth operation of our software applications and providing top-notch support to our internal and external customers.
Key Responsibilities:
- Work closely with operation engineers, QA, and software development teams to perform code releases across various environments.
- Troubleshoot configuration and deployment issues during scheduled release cycles.
- Liaise with on-site and remote teams in support of software deployments and support of customer and internal applications.
- Collaborate with the team responsible for all production/non-production software platforms to ensure high availability operational status.
- Participate in 24/7 support for all production applications based on an on-call rotation with occasional deployment on off-hours.
- Provide input on production site uptime and stability.
- Manage the day-to-day operation of system monitoring operational tools.
- Actively participate in quarterly weekend releases.
Requirements:
- 2+ years of experience in hands-on software release roles.
- Proficiency in Linux, Windows-based application programs, PowerShell, or Linux shell languages.
- Experience with open-source release software.
- Preferred experience in recipes and cookbooks using CHEF, AWS or equivalent cloud services, Pingdom, Jira, Splunk PRTG, and AWS.
- Coordinating releases.
- Degree in Computer Science or related technical field, or equivalent work experience.
Key Competencies:
- Nimble learner, always growing and gaining skills.
- Demonstrates self-awareness, able to take in feedback positively.
- Excellent verbal and written communication skills.
- Ability to manage multiple projects with global teams.
- Calm demeanor to deal with technical and personnel issues.
- Ability to collaborate and build networks helping Technical leads to ensure proper design of solutions.
CCC is an Equal Opportunity Employer:
Copyright Clearance Center (CCC) is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.
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