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Application Support Specialist
hace 2 meses
Job Summary:
Copyright Clearance Center (CCC) is seeking a skilled Application Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth deployment and support of our software applications across various environments.
Key Responsibilities:
- Collaborate with operation engineers, QA, and software development teams to perform code releases across multiple environments.
- Troubleshoot configuration and deployment issues during scheduled release cycles.
- Liaise with on-site and remote teams to support software deployments and customer/internal applications.
- Work with the team responsible for all production/non-production software platforms to ensure high availability operational status.
- Participate in 24/7 support for all production applications based on an on-call rotation with occasional deployments on off-hours.
- Provide input on production site uptime and stability.
- Manage day-to-day operation of system monitoring operational tools.
- Actively participate in quarterly weekend releases.
Requirements:
- 2+ years of experience in hands-on software release roles.
- Proficiency in Linux, Windows-based application programs.
- Knowledge of PowerShell or Linux shell languages.
- Experience with open-source release software.
Preferred Qualifications:
- Experience with recipes and cookbooks using CHEF.
- Knowledge of AWS or equivalent cloud services.
- Experience with Pingdom, Jira, Splunk PRTG, and AWS.
- Coordinating releases.
- Degree in Computer Science or related technical field.
Key Competencies:
- Nimble learner, always growing and gaining skills.
- Demonstrates self-awareness, able to take in feedback positively.
- Excellent verbal and written communication skills.
- Ability to manage multiple projects with global teams.
- Calm demeanor to deal with technical and personnel issues.
- Ability to collaborate and build networks helping Technical leads to ensure proper design of solutions.
Culture and Diversity:
Copyright Clearance Center (CCC) is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.
