Restaurant Operations Manager
hace 3 días
We are seeking an experienced Rooftop Assistant Restaurant Manager to join our dynamic team at The Hoxton, Poblenou in Barcelona. As a key member of our restaurant operations team, you will play a vital role in ensuring the smooth day-to-day running of our rooftop taqueria, Tope.
About Us
The Hoxton is a collection of open-house hotels, each located in a unique neighborhood that we love. We pride ourselves on offering more than just a place to stay; we aim to create vibrant public spaces where guests can connect with the local community and experience the authentic spirit of the area.
Your Responsibilities
- Lead by example, motivating your team to deliver exceptional service and uphold our high standards.
- Work closely with the Rooftop Manager and Head Chef to ensure seamless communication between front-of-house and back-of-house operations.
- Coordinate daily operations, maintain financial records, and organize new staff onboarding.
- Create a positive team atmosphere, providing regular feedback and coaching to support individual growth.
- Gather guest feedback and suggest improvements to enhance their experience.
- Collaborate with the R&B team to guarantee proper food presentation and handling procedures.
- Resolve guest complaints, ensuring excellent satisfaction levels.
- Conduct regular inspections of food preparation and presentation, maintaining inventory to boost sales.
What We're Looking For
- Someone who embodies our values: passion for hospitality, a desire to make a positive impact, and a willingness to challenge the norm.
- A natural leader, able to motivate and develop a high-performing team.
- Fluency in Spanish and English (additional languages a plus).
- At least 2 years' experience in a similar role within a busy hotel, restaurant, or bar operation.
- Technical skills and a strong understanding of best practice hotel operations.
- Flexibility to work varied shifts, including weekends.
- A balance between methodical approach and creativity when meeting deadlines and finding solutions.
What's in It for You?
- Competitive salary (£40,000 - £50,000 per annum) and opportunities for development.
- Food on duty during shift.
- Free night's accommodation and meal for two when starting with us.
- Ongoing training and coaching to support your growth.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty rewards for living our values.
- Annual diversity and inclusion calendar of events.
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