Cloud CRM Implementation Specialist

hace 3 semanas

Gasteiz Vitoria, Álava, España Omega Crm A tiempo completo

About Omega CRM

We are a leading provider of Customer Experience services with over 20 years of experience in leveraging technology to drive business growth. Our team of experts is dedicated to helping clients achieve their goals through innovative solutions.

Job Summary:

We are seeking an experienced Project Manager to lead our client-facing projects from start to finish. The successful candidate will be responsible for providing project management support, coordinating tasks, and ensuring timely delivery of high-quality results.

Main Responsibilities:

  • Provide project management support to assigned accounts, including solution design, estimation, planning, and assumptions.
  • Share client vision, objectives, and expectations with the project team.
  • Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
  • Manage project progress to ensure deadlines, scope, and budget are met.
  • Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
  • Provide visibility of project progress to the client and Customer Success Manager (CSM).
  • Lead follow-up meetings and steering committees.
  • Alert operations management of potential deviations.
  • Establish communication and risk mitigation plans.
  • Monitor all incoming and outgoing project documentation.
  • Ensure project deliverables adhere to quality standards.
  • Lead project demos for the client.
  • Lead the resolution of issues arising from project implementation.
  • Lead the relationship and pursue customer satisfaction regarding the project.
  • Ensure project objectives are met.
  • Evaluate the project afterward and identify successful and unsuccessful project elements.
  • Responsible for sending customer satisfaction surveys regarding the project.
  • Identify potential Up & Cross-Selling opportunities for the account.
  • Lead team retrospectives and identify potential internal improvements.
  • Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.

Requirements:

To succeed in this role, you will need:

  • At least +5 years of experience in PM roles.
  • +3 years participating in end-to-end CRM implementation processes.
  • Experience working with agile methodologies (SCRUM, Jira, etc.).
  • A medium – high level of English proficiency.

What We Offer:

We provide a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as a range of benefits including flexible schedule, balance between work and personal life, certifications plan, home office, flexible retribution, health insurance, and professional development opportunities.

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