Language Experience Specialist
hace 3 semanas
goFLUENT is revolutionizing the language learning industry worldwide, empowering businesses to develop a global digital training strategy for their employees. Our cutting-edge platform combines AI-powered technology, an extensive content library, and human interaction to accelerate language learning.
Company OverviewWe are a mission-driven SaaS company that believes in equal opportunities for all employees to succeed in the workplace, regardless of their native language. As part of a truly global organization with 1000 employees worldwide, we foster a collaborative environment where you can grow professionally and personally.
The JobWe are seeking a highly skilled Language Experience Specialist - Germany to join our Learning Consultant team based in Madrid. This role is strategically crucial, as it involves direct contact with learners, ensuring they have an exceptional experience while learning with us and providing valuable feedback to our trainers and product teams.
Key Responsibilities- Become an expert in our products and services, explaining them to new learners starting a goFLUENT Training
- Offer learners a personalized journey by understanding their expectations and efficiently addressing concerns
- Respond to learner inquiries via various communication channels (phone, email, chat)
- Maintain smooth and efficient communication with internal teams
- Be proactive in optimizing internal procedures, improving response quality, and gathering learner feedback
We're looking for someone with:
- Outstanding communication skills, both oral and written in German
- A successful background in customer support
- Empathy and the ability to resolve complex conversations to deliver excellent customer experiences
- Organizational skills, responsiveness, sincerity, and autonomy
Our culture is unique and exciting, offering:
- Dynamic, startup-like experience within a secure, fast-growing Swiss-based company
- Learning opportunities from top executives and visionaries in the learning and language market
- An international, vibrant working environment
- Full onboarding and fast ramp mentoring program
- World-class learning experience by being a goFLUENT learner
- Exciting team-building events
- A reduced summer schedule and Friday afternoons off
Based on the location and requirements, the estimated salary range for this position is approximately €45,000 - €65,000 per annum.
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