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IT Support Specialist

hace 2 meses


Madrid, Madrid, España Mygwork A tiempo completo

Job Summary

We are seeking a skilled IT Support Technician to join our team at Mygwork, an inclusive employer and a member of the LGBTQ+ business community. As an IT Support Technician, you will play a critical role in providing technical support to our employees, ensuring the smooth operation of our corporate technology infrastructure.

Key Responsibilities

  • Provide technical support to employees via face-to-face interactions, phone, and email
  • Diagnose and resolve technical issues with desktops, laptops, and phone systems
  • Perform local onsite maintenance tasks and liaise with stakeholders to ensure business operations run smoothly
  • Communicate with users on the progress of outstanding support calls and provide estimated resolution times
  • Document and contribute to the knowledge base
  • Prepare computer hardware and provide administrative maintenance on user accounts
  • Collaborate with the team to resolve issues and contribute to the growth of Mygwork through recruitment efforts

Requirements

  • Strong technical knowledge and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Excellent communication and interpersonal skills
  • Knowledge of ITSM and ability to document and contribute to the knowledge base

What We Offer

As an IT Support Technician at Mygwork, you will have the opportunity to work with the latest technologies and contribute to the growth and success of our company. We offer a dynamic and inclusive work environment, competitive compensation, and opportunities for professional development.