Customer Service Professional for Financial Services

hace 4 semanas


Barcelona, Barcelona, España Blu Selection A tiempo completo
About Blu Selection

We are a Belgian Business Process Outsourcing company committed to delivering exceptional customer experience and business consultancy services to our clients.

">Job Overview

We are seeking a highly skilled Customer Service Representative to join our multilingual team in Barcelona. As a crucial link in the Talk & Help Desk, you will be the first point of contact for clients of one of the world's leading financial services providers.

Your Responsibilities:
  • Handle client inquiries, technical complaints, and questions related to online banking and phone apps.
  • Provide end-to-end solutions for technical questions.
  • Assist clients with questions about their cards, accounts, payment status, and fraud while adhering to specific procedures.
  • Utilize call and email channels to assist clients.
  • Maintain security procedures around sensitive data.
  • Ensure accurate registration of actions taken with clients in the system.
What We Offer:
  • Type of Contract: Indefinite.
  • Work Schedule: Full-time rotative shifts (Monday-Friday: 09:00-18:00, weekends: 09:00-17:00), with a spread of hours over five days per month, including two weekend shifts.
  • Equipment Provided: Yes.
  • Growing Opportunities: We offer opportunities for growth and development within the company.
  • Team Events: Regular team-building activities and events.
  • Free Spanish Lessons: Yes.
  • Meal Allowances: Possible.
  • Constant Training: Ongoing training and development programs.
  • International Environment: Multilingual team working environment.
  • NIE and SSN Support: Assistance with NIE and SSN applications.


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