Customer Service Professional for Financial Services
hace 4 semanas
We are a Belgian Business Process Outsourcing company committed to delivering exceptional customer experience and business consultancy services to our clients.
">Job OverviewWe are seeking a highly skilled Customer Service Representative to join our multilingual team in Barcelona. As a crucial link in the Talk & Help Desk, you will be the first point of contact for clients of one of the world's leading financial services providers.
Your Responsibilities:- Handle client inquiries, technical complaints, and questions related to online banking and phone apps.
- Provide end-to-end solutions for technical questions.
- Assist clients with questions about their cards, accounts, payment status, and fraud while adhering to specific procedures.
- Utilize call and email channels to assist clients.
- Maintain security procedures around sensitive data.
- Ensure accurate registration of actions taken with clients in the system.
- Type of Contract: Indefinite.
- Work Schedule: Full-time rotative shifts (Monday-Friday: 09:00-18:00, weekends: 09:00-17:00), with a spread of hours over five days per month, including two weekend shifts.
- Equipment Provided: Yes.
- Growing Opportunities: We offer opportunities for growth and development within the company.
- Team Events: Regular team-building activities and events.
- Free Spanish Lessons: Yes.
- Meal Allowances: Possible.
- Constant Training: Ongoing training and development programs.
- International Environment: Multilingual team working environment.
- NIE and SSN Support: Assistance with NIE and SSN applications.
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