German Technical Customer Advisor

hace 3 semanas

Barcelona, Barcelona, España Red Frog Recruitment A tiempo completo
Job Title: German Technical Customer Advisor

Red Frog Recruitment is seeking a highly skilled German Technical Customer Advisor to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers in German, ensuring a seamless and positive experience for all users.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat in German, resolving technical issues efficiently and professionally.
  • Assist customers with account issues, product functionalities, and troubleshooting, guiding them through step-by-step solutions.
  • Accurately log and track customer interactions to ensure timely follow-ups and continuous improvement of services.
  • Foster positive relationships with customers by providing empathetic and helpful responses.
  • Gather and share feedback from customers with the team to help improve products and ensure a high-quality experience.

Requirements:

  • Fluent in German and English, with excellent verbal and written communication abilities.
  • Passionate about delivering exceptional customer service and resolving issues effectively.
  • Strong analytical and problem-solving skills to assist with diverse customer inquiries.
  • Comfortable using digital platforms and familiar with drone technology and related tools.
  • Collaborative mindset and the ability to work well both independently and in a team setting.
  • Able to handle multiple tasks and prioritize effectively in a fast-paced environment.

What We Offer:

  • On-site work in our modern office in Lisbon, surrounded by an international and vibrant team.
  • Opportunities for professional growth and career advancement within a global company.
  • Continuous learning opportunities to enhance your skills and expertise.
  • Comprehensive health insurance and wellness programs to support your overall well-being.

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