German Speaking Technical Advisor

hace 4 semanas

Barcelona, Barcelona, España Cross Border Talents A tiempo completo
About the Role

We are seeking a highly skilled German Speaking Technical Customer Advisor to join our team in Sofia. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance to our German-speaking customers.

Key Responsibilities
  • Provide prompt and efficient technical support to customers via phone, email, and chat.
  • Diagnose and resolve complex technical issues, ensuring a seamless customer experience.
  • Engage with customers in a professional and courteous manner, building rapport and fostering positive relationships through effective communication.
  • Develop a deep understanding of our software products and services, staying updated on new features and functionalities to provide accurate information to customers.
  • Maintain detailed records of customer interactions, including troubleshooting steps and resolutions, to facilitate knowledge sharing and continuous improvement.
Requirements
  • Exceptional proficiency in both written and spoken German.
  • Prior experience in a technical role, such as technical support or software development.
  • Strong analytical and problem-solving skills.
What We Offer
  • A competitive salary that reflects your technical expertise and contributions to our team's success.
  • A comprehensive relocation package, including flight tickets to Sofia and accommodation assistance.
  • Robust health and life insurance benefits.
About Us

We are a software company dedicated to revolutionizing the digital landscape. Our office in Sofia serves as a hub for creativity and collaboration, where talented professionals come together to drive technological advancements.

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