Technical Expert Specialist for European Services

hace 3 días


Barcelona, Barcelona, España Instaleap A tiempo completo

About the Role: Instaleap is seeking an experienced Technical Expert Specialist to join our European support team in Barcelona. As a key member of our team, you will be responsible for providing expert technical support to internal and external customers, collaborating with fellow support specialists to resolve incidents, and ensuring compliance with established SLAs.

Key Responsibilities:

  • Solve complex technical issues related to service functionality
  • Support and collaborate with colleagues to resolve incidents efficiently
  • Ensure timely case resolution according to client-established SLAs
  • Identify and prioritize high-impact cases
  • Develop and propose process improvements within the Support team
In this role, your expertise will drive positive change and growth within our organization. If you are passionate about delivering exceptional technical support and driving improvement through innovative solutions, we encourage you to apply.

Requirements: To succeed in this position, you should possess advanced skills in Portuguese (required) and intermediate-to-advanced English proficiency. Your SQL skills should be at an intermediate level. Experience working in agile environments is desirable, as well as knowledge of programming languages. We value strong problem-solving skills, effective communication, and ability to influence collaboration within diverse teams. For remote work capabilities, flexible hours, and workstation options, please see below.

Benefits: Instaleap offers its employees:
  • Hybrid Work Environment
  • Flexible Hours
  • BYOD or company-provided workstation
  • Diverse food options
  • 25 paid days off
This role is available due to business needs and requires an immediate start.

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