Senior Guest Knowledge Insights Manager

hace 2 semanas


Las Rozas, Madrid, España Value Retail A tiempo completo

About the Role

We are seeking a highly skilled Senior Guest Knowledge Insights Manager to join our team. As a key member of our organization, you will be responsible for owning customer reporting, insight, and data storytelling.

Key Responsibilities

  • Set up a new centre of excellence in knowledge, insight, data & analysis
  • Own & drive the insight strategy and execution
  • Responsible for developing reporting on the key metrics that drive the business with a focus on the 'what', 'so what' and 'now what'
  • Explore innovative opportunities within knowledge, insight, and data
  • Partner with the Head of Guest Knowledge and Engagement to implement, test, and iterate insight-led Membership

What We Offer

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation, and risk-taking.

Requirements

  • Experience using data and BI tools such as PowerBI as well as substantial experience with Microsoft Excel
  • Ability to strategically set priorities and deliver success against key metrics
  • Healthy mix of creative and analytical thinking

Why Work with Us

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail.

This creates a dynamic approach that underpins our ability to anticipate future trends in a fast-changing world.

Benefits

We provide a generous salary, above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme, and flu vaccinations.

Join Our Community

You'll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.



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