Senior Guest Knowledge Insights Manager

hace 4 semanas


Las Rozas, Madrid, España Value Retail A tiempo completo

Job Summary

We are seeking a highly skilled Senior Guest Knowledge Insights Manager to join our team. As a key member of our organization, you will be responsible for owning customer reporting, insight, and data storytelling.

Key Responsibilities

  • Set up a new centre of excellence in knowledge, insight, data & analysis
  • Own & drive the insight strategy and execution
  • Responsible for developing reporting on the key metrics that drive the business with a focus on the 'what', 'so what' and 'now what'
  • Explore innovative opportunities within knowledge, insight and data
  • Partner with the Head of Guest Knowledge and Engagement to implement, test and iterate insight led Membership

Requirements

  • Experience using data and BI tools such as PowerBI as well as substantial experience with Microsoft Excel
  • Ability to strategically set priorities and deliver success against key metrics
  • Healthy mix of creative and analytical thinking

What We Offer

We provide a generous salary, above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme and flu vaccinations.

Our Culture

We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family.



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