Technology Solutions Specialist

hace 17 horas


Madrid, Madrid, España Aon Hewitt A tiempo completo

We are seeking a Technology Solutions Specialist to join our team.

**Role Overview:**

The Colleague Technology Services Engineer role is responsible for providing technical support to all Aon business entities within the deskside environment.

**Key Responsibilities:**

  • Maintaining all deskside technologies.
  • Supporting deskside equipment relocation and provisions, including moves, IMAC requests, etc.
  • Ensuring strict adherence to procedures and processes in relation to hardware movements, installations, and recoveries.
  • Managing stock control at all offices, ensuring appropriate levels of IT stock are held (mobile phones, AV Rooms, Computers, etc.).
  • Coordinating the movement of deskside hardware between offices.
  • Assisting in maintaining security over Aon IT hardware assets (mobile phones, AV Rooms, Computers, etc.).
  • Providing guidance and mentoring to junior admin staff on documentation, processes, and queue management.
  • Prioritizing workload and managing colleague expectations.
  • Proactively participating in internal meetings.
  • Handling the recycling of all redundant deskside IT equipment and technologies, adhering to WEEE regulations.
  • Ensuring compliance with Aon-installed software policies and procedures.
  • Participating in training to enhance overall skill levels within the Colleague Technology Services team.
  • Providing L1 and L2 support at Tech Bars as required.
  • Traveling frequently between Aon offices throughout the region to provide L2 deskside support.
  • Analyzing and producing data for Aon managers as needed.
  • Creating and maintaining documentation for future and existing IT policies, procedures, and knowledge base content.
  • Ensuring technology support meets customer requirements defined in Service Level Agreements.
  • Contributing to the adoption and promotion of new technology initiatives.

**Why Choose Aon?**

  • Join a leading company in the insurance sector, offering opportunities for skill development and career advancement in a dynamic professional environment.
  • Competitive salary based on background and performance during the interview process: estimated annual salary $65,000 - $90,000.
  • Enjoy our hybrid work model, allowing flexibility and balance in your work-life.
  • Comprehensive social benefits package, including life insurance, accident insurance, and health insurance.
  • Social benefits package: life insurance, accident insurance and health insurance. Complement your benefits with our flexible remuneration plan (Restaurant Tickets, Transportation Card, Daycare Checks, English Classes or even a Pension Plan).
  • Access to free training through our platform 'myLearning'.
  • Take advantage of exclusive offers and savings through our discount platform ('BigPocket').


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