User Experience Strategist

hace 1 día


Madrid, Madrid, España Ie University A tiempo completo
Director of User Experience and Business Process Reengineering

We are seeking an experienced Director of User Experience and Business Process Reengineering to join our team at IE University. This pivotal role will lead the optimization of business processes and deliver user-centric solutions that drive operational efficiency and enhance the overall experience for students, faculty, and staff.

About the Role

This is a dynamic and international opportunity to transform education by leading large-scale UX initiatives and process improvements aligned with strategic goals. The ideal candidate will have substantial professional experience in business process reengineering, technical expertise, business acumen, and leadership skills.

Main Responsibilities
  • Business Process Optimization: Spearhead efforts to analyze, redesign, and optimize university workflows to improve efficiency and align processes with strategic objectives.
  • Spearhead efforts to embed user-centric design principles into process reengineering initiatives to deliver seamless and impactful user experiences.
  • Strategic Leadership: Define and execute a comprehensive strategy that combines business process reengineering with user experience enhancements, ensuring alignment with IE University's mission and long-term goals.
  • Build strong relationships with key stakeholders across technical, academic, and administrative units to identify inefficiencies, prioritize improvements, and foster collaboration.
Qualifications
  • Professional Experience: Extensive experience leading large-scale UX programs across industries, demonstrating the ability to deliver user-focused solutions that drive tangible business results.
  • Proven track record in business process reengineering or management, with significant contributions to process optimization and operational improvement.
  • Expertise in managing cross-functional, complex projects involving diverse stakeholders and competing priorities.

**Estimated Salary:** €90,000 - €120,000 per year (depending on location and experience)



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