Guest Services Representative
hace 2 meses
Welcome to Meliá Hotels International
Embarking on a career with Meliá means entering a world of endless possibilities, where personal and professional development knows no bounds. You will have the chance to explore various countries while being part of our vibrant family.
This is an opportunity to engage in one of the most rewarding journeys of your life, where growth and advancement accompany you at every turn.
Position Overview:
We are currently seeking a Front Office Agent who will serve as the friendly and welcoming face for our guests, ensuring they have an unforgettable experience from the moment they arrive.
Key Responsibilities:
- Greet guests with a warm smile and friendly demeanor at the reception.
- Efficiently manage the check-in and check-out processes for guests.
- Handle phone calls and emails, providing information and assistance to guests.
- Collaborate with the concierge team to address special requests and needs of guests.
- Oversee reservations and room assignments, ensuring guest preferences are met.
- Maintain accurate and up-to-date records of activities and transactions at the front desk.
- Work in partnership with other hotel departments to ensure a seamless guest experience.
Qualifications:
- Effective communication skills.
- Proficiency in English at a B2 level and an intermediate level in a third language.
- Ability to remain calm and courteous in high-pressure situations.
- Familiarity with reservation management systems and front desk software.
- Excellent personal presentation and communication abilities.
We look forward to meeting you
At Meliá, we value every individual
Our team consists of exceptional professionals who enhance everyday experiences. From entry-level to senior positions, each member brings unique qualities that make working at Meliá a continuous growth opportunity and a gateway to shaping your future.
Our warmth, approachability, and passion for our work create an unforgettable experience, filled with emotional moments and a strong sense of belonging to a large family of VIP individuals.
Meliá Hotels International is dedicated to promoting equal opportunities for all employees, with a commitment from management and adherence to Human Resources policies. We strive to foster a corporate culture that values effective equality and raises awareness about the importance of collective action.
We champion diversity and inclusion, actively preventing any form of discrimination based on disability, race, religion, gender, or age. We believe that diversity among our workforce is vital for our success as a global entity.
Furthermore, we support the sustainable advancement of our industry through a socially responsible approach. Our motto is: 'Towards a sustainable future, from a responsible present'. Thanks to all our collaborators, we make this vision a reality.
If you aspire to be Very Inspiring People, we invite you to connect with us.
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