Guest Services Representative
hace 3 meses
Welcome to Meliá Hotels International
At Meliá, we believe in a world of endless possibilities. Embarking on a career with us means joining a journey filled with opportunities for growth and development within our global family. Experience the thrill of working in diverse locations while remaining connected to our vibrant community.
This is your chance to engage in one of the most rewarding experiences of your professional life, where both personal and career advancement are at the forefront of your journey.
Position Overview:
We are currently seeking a Front Office Agent who will serve as the welcoming face of our establishment, ensuring that guests receive an unforgettable experience from the moment they arrive.
Key Responsibilities:
- Greet guests with a warm smile and friendly demeanor at the reception.
- Efficiently manage the check-in and check-out processes for guests.
- Handle phone calls and emails, providing essential information and assistance to guests.
- Collaborate with concierge staff to address special requests and guest needs.
- Oversee reservations and room assignments, ensuring guest preferences are met.
- Maintain accurate and up-to-date records of reception activities and transactions.
- Work closely with other hotel departments to deliver a seamless guest experience.
Qualifications:
- Strong communication skills.
- Proficiency in English at a B2 level and an intermediate level in a third language.
- Ability to remain calm and courteous in high-pressure situations.
- Familiarity with reservation management systems and front desk software.
- Excellent personal presentation and communication abilities.
We look forward to meeting you
At Meliá, every team member is valued.
Our dedicated professionals enhance the daily experiences of our guests. From entry-level to senior positions, each individual brings unique qualities that contribute to a culture of continuous growth and a pathway to shape your future.
Our commitment to warmth, connection, and passion for hospitality ensures that working at Meliá is an unforgettable journey, filled with meaningful moments and a sense of belonging to a large family of VIP individuals.
Meliá Hotels International is dedicated to promoting equal opportunities for all employees, with a focus on effective equality and raising awareness of the importance of collective action.
We are proud to champion diversity and inclusion, actively working to eliminate discrimination based on disability, race, religion, gender, or age. We believe that diversity among our workforce is crucial for our success as a global entity.
Furthermore, we support sustainable growth in our industry through a socially responsible approach. Our motto is: 'Towards a sustainable future, from a responsible present.' Together with our partners, we make this vision a reality.
If you aspire to be a part of our journey, we invite you to connect with us.
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