Customer Service Representative

hace 4 semanas


Madrid, Madrid, España Emirates A tiempo completo

Job Purpose

As a key member of the Emirates team, you will be responsible for delivering exceptional customer service to our valued passengers. Your primary objective will be to provide detailed information on Emirates fares, issue tickets, and sell related products by identifying customer needs and actively seeking out sales opportunities.

Key Responsibilities

  • Ensure the highest standard of customer service is provided to Emirates customers.
  • Issue Emirates tickets to customers, ensuring all necessary airline rules and regulations are incorporated.
  • Actively enhance Emirates revenue earnings by providing options to customers on all products and services.
  • Support Travel Agents with their general enquiries.
  • Manage back-office duties and provide interdepartmental back-up support.
  • Assist with refund queries, queue handling, medical cases, UMNR, and Young Passenger Handling.

Qualifications & Experience

To be successful in this role, you will require:

  • A minimum of two years' experience in the airline/trade industry.
  • Excellent customer service, telephone, and interpersonal skills.
  • PC-based skills to operate Windows packages, including Microsoft Word, Excel, and E-mail.
  • Fluent in spoken and written English and Spanish.

Requirements

You must have the legal right to live and work in Spain.

Benefits

Enjoy a competitive remuneration package, discounts on flights and hotel stays, and the opportunity to work for a leading airline.



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