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Client Relations Specialist with English

hace 2 meses

Barcelona, Barcelona, España CPM International A tiempo completo
About Us
CPM International operates on a global scale, providing exceptional multilingual support tailored to the diverse needs of our clients across various markets. Our primary focus is on delivering outstanding customer service, sales, and technical support solutions worldwide.
At CPM International, we celebrate diversity and inclusivity. We welcome individuals from all backgrounds and encourage unique perspectives. Our inclusive workplace empowers you to bring your authentic self to work, contributing to a dynamic and innovative culture.

Your Role
  • Delivering an exceptional customer experience in every interaction.
  • Managing inquiries via telephone, email, and social media, ensuring timely and professional responses to all customer and client needs.
  • Addressing queries related to a variety of brands and products across multiple industries.
  • Continuously enhancing your knowledge of brands and products to provide the highest quality information to our customers.
  • Embodying our company values and serving as a brand ambassador.
Qualifications
What you will bring to our team:
  • Fluency in a Nordic language with excellent grammar and spelling.
  • Strong command of English, both written and spoken.
  • A genuine enthusiasm for providing outstanding customer service.
  • Prior experience in a customer-facing role or call center environment is advantageous.
  • Flexibility, adaptability, and the ability to manage multiple tasks effectively.
  • Confidence and a friendly telephone demeanor.
  • Ability to handle sensitive calls with empathy.
  • Strong administrative skills and attention to detail.
  • A professional attitude and proactive problem-solving approach.
  • A collaborative spirit and a positive, can-do mindset.
What We Offer
Our benefits include:
  • Various start dates available.
  • Temporary contract with a one-month probation period.
  • Options for full-time or part-time hours.
  • Competitive salary.
  • Paid public holidays plus an additional day off.
  • Hybrid work model.
  • Comprehensive training provided.
Additional Benefits:
  • Engaging employee activities and programs.
  • Ongoing training and development opportunities in a high-growth environment.
  • Employee Assistance Program offering free, confidential support.
  • Exclusive perks and rewards through our Employee Benefits Club.
  • Option for discounted private health insurance.
  • Referral program with bonuses for bringing friends.
  • Access to specialized training and courses on LinkedIn.
Ready to Contribute?
  • Showcase your skills: Submit your CV highlighting your achievements and responsibilities.
  • Be yourself: No need to include photos, age, marital status, or gender.
  • Our hiring process: Submit your CV, followed by a screening and interview process.
We look forward to connecting with you

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