Store Operations Manager

hace 3 horas


Madrid Centro, Madrid, España Empresa reconocida A tiempo completo
Assistant Manager

Empresa reconocida is seeking a highly skilled and experienced Assistant Manager to join our team at Las Rozas Village, Outlet. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring operational excellence.

Main Responsibilities:
  1. Team Leadership: Inspire and motivate the team to achieve key performance indicators, driving store performance and individual targets.
  2. Customer Service: Support the Store Manager in delivering exceptional customer service, following our Selling Ceremony, and providing personalized sales experiences.
  3. Visual Merchandising: Maintain a consistent luxury image through customer relationship management, personal grooming, dress code, and behavior, ensuring the team reflects this standard.
  4. Training and Development: Assist the Store Manager in providing training to the team on product knowledge, customer service, and retail excellence.
  5. Human Resources: Handle HR issues in a timely and effective manner, in line with EMEA HR guidance.
  6. Performance Management: Support the Store Manager in establishing and monitoring staff performance and development goals, conducting annual performance appraisals, and administering performance management if required.
  7. Stock Control: Ensure effective stock controls are maintained, ensuring continued stock supply and accuracy.
  8. Marketing and Events: Collaborate with the EMEA Marketing team to identify marketing opportunities and roll out initiatives to maximize sales potential.
  9. Store Operations: In the absence of the Store Manager, successfully run and manage the day-to-day operations of the outlet, including customer relationships, team management, store administration, stock management, and visual merchandising.
  10. Compliance: Ensure the store is fully compliant with financial, HR, legal, and retail operation rules and procedures.
  11. Health and Safety: Support the Store Manager with Health and Safety and Security.
  12. Implementation of Procedures: Actively ensure the implementation and adherence of Jimmy Choo procedures, standards, and policies within the outlet.

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