Customer Experience Ambassador

hace 1 semana


Gasteiz Vitoria, Álava, España Accor Hotels A tiempo completo

About the Role

Accor Hotels, a leading hospitality company with a presence in 110 countries, is seeking a skilled Customer Experience Ambassador to join their team at Novotel Barcelona Sant Joan Despí. As an ambassador of exceptional customer service, you will be responsible for ensuring that guests have an unforgettable experience during their stay.

Your Key Responsibilities

  • Provide personalized and warm welcome to guests upon arrival
  • Maintain the well-being of guests as top priority
  • Liaise with hotel departments to meet guest requests and exceed expectations
  • Continuously improve the quality of hotel services by sharing innovative ideas and feedback
  • Be the guardian of guest loyalty, fostering long-term relationships through exceptional service

Your Ideal Profile

  • Careful and attentive to others and the environment
  • Fluent in English, Spanish, and French, with additional languages a plus
  • Desire to grow in the hospitality sector and passion for meeting customers' needs

About Accor

We are a dynamic and inclusive company committed to attracting, recruiting, and promoting diverse talent. Our ambition is to create a work environment where everyone feels valued and empowered to succeed.

What We Offer

  • Development opportunities across multiple establishments and brands within the group's hotels
  • Benefits according to the role, including an Accor discounts card
  • Training in all hotel jobs throughout your career
  • Infinite possibilities for career growth and advancement

Estimated Salary: €25,000 - €35,000 per annum


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