**Viking Team Leader
hace 7 días
We are seeking a skilled **Team Leader** to lead our Norwegian team. As a team leader, you'll play a crucial role in fostering collaboration within the team, department, and across departments. Your daily tasks will involve guiding and mentoring team members to provide exceptional service to our customers, which is crucial in our line of work. Ensuring our customers receive the right assistance is of paramount importance to us.
For this role, we're looking for a strong motivator who is dedicated to delivering top-quality results and committed to building a cohesive team. You should be able to take charge, show initiative, and possess a solution-oriented mindset. Exceptional communication skills are also essential to excel in this role. A skilled relationship builder who recognizes the value of spreading joy and knowledge among team members is a plus. Of course, assisting customers is also a crucial part of this job.
Key Responsibilities:
- Inspire and lead the team to provide excellent, high-quality service, on time.
- Actively participate in the team's customer support and guide team members.
- Resource management and continuous improvement/development of work processes.
- Receiving and responding to phone inquiries from customers who need assistance.
Requirements:
- Leadership experience is desirable - an educational background in leadership can compensate for lack of experience.
- Fluent in spoken and written Norwegian.
- Comfortable with spoken and written English.
- Experience with support systems and phone support is an advantage.
Personal Qualities:
- Technically inclined.
- A dedicated service-oriented individual motivated to help customers.
- Excellent communication skills, both written and verbal, with people of all kinds.
- Structured and independent.
- Responsible with high execution capability.
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