Strategic Enterprise Application Management Director
hace 7 días
Job Title: Strategic Enterprise Application Management Director
We are seeking an experienced IT Director to lead our Enterprise Application Management team at Dynatrace.
The ideal candidate will have a proven track record of leading high-performing teams and building scalable processes to support business growth. They should also possess strong technical knowledge, particularly in applications such as Salesforce, SAP SuccessFactors, NetSuite, and Zendesk.
The successful candidate will be responsible for:
- Building and leading a high-performing team with a customer service mindset
- Coaching and mentoring Production Support analysts, including performance management and goal setting
- Defining and enabling Incident Management, Problem Management, Knowledge Management processes with an ITIL mindset
- Establishing, monitoring, and reporting on the team's SLA/SLO
- Bearing an automation-first mindset to solving business problems
- Ensuring customer issues are resolved within defined SLAs and assessing customer satisfaction through feedback loops
- Developing capacity management to support demand on the team
- Monitoring and measuring ticket volumes, looking for trends with a continuous improvement mindset
- Creating coverage plans and schedules for month/quarter/year-end support
- Defining standards of practice for Release and Environment management
This is a hybrid role based in our Barcelona office, with relocation considered. As a member of our Business Systems Leadership Team, you will contribute to shaping our company's technology strategy and driving innovation.
In exchange for your expertise, we offer:
- A highly competitive estimated salary range of $120,000 - $180,000 per annum
- A globally unique and tailor-made career development program recognizing your potential and promoting your strengths
- A truly international mindset with Dynatracers from diverse countries and cultures around the world
- An environment that fosters innovation, enables creative collaboration, and allows you to grow
- A culture shaped by diverse personalities, expertise, and backgrounds of our global team
About Dynatrace:
- We're a one-product software company creating real value for large enterprises and millions of end customers globally
- We work with the latest technologies and push boundaries in areas like marketing, design, or research
- We welcome unconventional ideas and think outside the box
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