Digital Marketing Success Associate
hace 6 días
The Associate Customer Success Manager will be responsible for managing our customers' journey at Mapp Digital. This includes a Mapp customer's experience, adoption of product functionality and services, routine product support, programme optimization and revenue expansion opportunities.
Key Accountabilities- Create Mapp advocates out of assigned customer portfolio of some of Mapp's most strategic accounts, using a customer-first approach and demonstrating excellent customer service.
- Work with customers to understand their digital marketing strategy and programs to understand how to best implement, measure, and growth to their desired outcomes.
- Influence customers to grow their digital marketing strategies and deployed tactics with Mapp's philosophies and product capabilities, whilst ensuring alignment to the Customer's business objectives and strategies to drive long-term account satisfaction and growth.
- Identify, pitch, and sell expansion opportunities within your existing customer portfolio (includes expanding already purchased products, plus professional services. Excludes new products and/or channel opportunities).
- Partner with Account Management and Mapp's Customer Product Specialists on contract renewals, new product line/channel opportunities.
- Closely monitor product and feature adoption rates of assigned Accounts; driving maximum usage of purchased products.
- Work collaboratively with the Marketing team to build Customer testimonials and case studies.
- Anticipate Customers' requirements and possible challenges to make our customers successful. Promote the Company's services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured.
- Identify potential issues and work with cross-functionally to make timely and effective action to resolve them.
- Champion digital marketing experiences that showcase the company vision internally and externally (trainings, learning materials, thought leadership content, speaking engagements).
- Maintain a mastery of Mapp products, capabilities, roadmaps and people to solve and simplify marketing problems.
- Bachelor's Degree in appropriate field of study or equivalent work experience.
- Customer-First attitude and approach, with industry-leading customer service.
- A passion for digital marketing, technology, advertising, and marketing communications.
- A background in basic project management methodologies (i.e. Scrum, Agile, Sprint, Kanban).
- Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success and manage via an ongoing plan to increase the customer's value over time.
- Data and process-driven to achieve measurable results.
- Ability to work in a fast-paced, results-oriented culture.
- Excellent interpersonal skills.
- Creative thinker with the ability to problem solve/troubleshoot issues quickly and effectively.
- Excellent written/verbal communication, and presentation skills.
- Strong team player as well as a proactive individual contributor.
English
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