Quality Improvement Specialist
hace 2 meses
This role is with Mygwork, an inclusive employer and a member of the LGBTQ+ business community. Please do not contact the recruiter directly.
Are you passionate about enhancing process quality? Do you enjoy diving deep to understand problems? Do you strive to excel at goals aligned to you? If you have a relentless desire to drive continuous improvements and achieve operational excellence, we have the career you are looking for.
Mygwork is looking for a Quality Improvement Specialist to support the ongoing defect reduction program, Content Management System (START) Standard Operational Procedures (SOPs) audits and upcoming projects with a focus on developments with a passion for innovation, problem solving, and a desire to think big.
This position offers an exciting opportunity to work side by side with a group of exceptionally driven, customer-obsessed Mygwork managers, all while analyzing systemic defects and coordinating solutions to challenging problems.
Key Responsibilities:
- Lead weekly defect reduction calls with each Mygwork function to review trends and to identify gaps in process, training or tools, then define corrective or preventive actions.
- Prepare and send weekly reports to Mygwork managers to share the latest information concerning defect data, ongoing actions and progress on probation period performance for new-joiners.
- Create monthly quality newsletters highlighting top performers and sharing success stories with schedulers.
- Coordinate monthly SOPs audits to ensure they are always up to date and act as Key User for the START platform.
- Promote SOPs upgrade to reduce defects, prevent stress and improve the learning experience of our schedulers while reading.
Basic Qualifications:
- Knowledge of Microsoft Office (Excel, Word, PowerPoint) and Outlook
- B2/C1 English level
Preferred Qualifications:
- Experience utilizing root cause analysis tools such as 5 Whys, Fishbone and/or Six Sigma.
- Willingness to work in different areas.
- Candidates must be very organized and able to handle multiple and changing projects/priorities.
Mygwork is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Mygwork. Please consult our Privacy Notice (https://www.mygwork.com/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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