Customer Service Representative

hace 4 semanas


Madrid, Madrid, España Careerxtra A tiempo completo
Customer Service Representative

Are you passionate about delivering exceptional customer experiences in a dynamic Fintech environment? Our client, a leading Outsourcing/BPO company, is seeking a German-speaking Customer Service professional to join their team in Valencia, Spain.

Key Responsibilities:
• Engage with customers through various channels, including phone, email, chat, and social media, ensuring a seamless and positive experience across all platforms
• Use your extraordinary communication skills, including active listening and empathy, to personalize every conversation and connect with customers on a meaningful level
• Guide customers through their inquiries and provide effective solutions, leaving them with a smile and a positive impression of the company
• Identify and escalate customer needs internally to improve and develop processes, ensuring the company continually enhances its customer experience
• Maintain high levels of customer satisfaction and retention through impactful and memorable customer experiences.

Requirements:
• Professional-level German (C2) with a strong command of English (C1)
• Enthusiastic, smart problem-solver with a passion for delivering excellent customer service
• Able to remain calm, empathetic, and composed, even when dealing with challenging customers
• Target-driven with a focus on exceeding expectations and delivering top-notch performance

What We Offer:
• Competitive compensation package tailored to your experience, skills, and performance
• Shifts available between 9:00 and 23:00, with a preference for individuals dedicated to the late-night shift (14:00 - 23:00)
• Full-time stability with 39 hours per week
• On-site work in our vibrant Valencia office, fostering a rich and inclusive workplace culture
• Benefit program including free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and exciting team events
• Career growth opportunities within the organization
• Local support with Spanish administration, making your transition smooth and hassle-free

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