Customer Service Representative with Italian Language Skills
hace 1 semana
CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to the needs of diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our MissionWe strive to cultivate a diverse and inclusive workplace that values individuals with disabilities, enabling them to contribute their unique talents and perspectives. Our team thrives in a collaborative and supportive environment, where dedication to exceptional customer service is recognized and valued.
Job DescriptionWe are seeking a highly skilled and passionate customer service representative to join our dynamic contact centre team. The ideal candidate will possess excellent verbal and written communication skills in English and Italian, with a proven track record in delivering outstanding customer service.
The successful candidate will be responsible for:
- Responding to customer inquiries through calls, email, and/or live chat, providing prompt and accurate solutions to their concerns and questions.
- Accurately entering and updating customer information in our system, ensuring all details are correct and up-to-date.
- Collaborating effectively with other departments to ensure seamless coordination and quick resolution of customer issues.
- Maintaining a positive and empathetic attitude when interacting with customers, actively listening to their needs and concerns, and striving to exceed their expectations.
We offer a competitive salary, fully paid training, a hybrid working model, 24 holiday days per year, and a friendly international working environment with career development opportunities. We also provide an Employee Assistance Program, discounted private health insurance, and a Referral Program with bonuses and exclusive perks.
RequirementsTo be successful in this role, you will need:
- Excellent verbal and written communication skills in English and Italian.
- Demonstrated ability to effectively solve problems with a keen eye for detail.
- Ability to work autonomously and collaboratively as part of a team.
- Prior experience in a customer-facing role is highly valued, and familiarity with customer service software is a definite advantage.
- A disability certificate of 33% or higher, or evidence of being in the process of obtaining it.
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